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Philfirhillphil's avatar
Philfirhillphil
Copper Contributor
Feb 26, 2024

Outlook on iPhone 12

To get emails on my iPhone 12 I need to enter an Outlook password which I don't have. When I hit "forgot password" it tells me to get a code from my Authenticator. I don't have one!

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi Philfirhillphil,

    here are some steps you can try:

    1. Alternative device access:
      If you're logged in on another device, temporarily disable 2FA to set up the Authenticator on your new device and then re-enable it.

    2. Account recovery form:
      If access from any device is impossible, try the account recovery form. Keep in mind that this might not work if 2-step authentication is active.
      Konto wiederherstellen (live.com)
      How do I reset my Microsoft Account password if the Two-Step - Microsoft Community

    3. Reach out to Microsoft Support:
      If the above options fail, contact Microsoft Support directly.


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    Leon Pavesic
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