Forum Discussion
Outlook on iPhone 12
To get emails on my iPhone 12 I need to enter an Outlook password which I don't have. When I hit "forgot password" it tells me to get a code from my Authenticator. I don't have one!
- LeonPavesicSilver Contributor
Hi Philfirhillphil,
here are some steps you can try:
Alternative device access:
If you're logged in on another device, temporarily disable 2FA to set up the Authenticator on your new device and then re-enable it.Account recovery form:
If access from any device is impossible, try the account recovery form. Keep in mind that this might not work if 2-step authentication is active.
Konto wiederherstellen (live.com)
How do I reset my Microsoft Account password if the Two-Step - Microsoft CommunityReach out to Microsoft Support:
If the above options fail, contact Microsoft Support directly.