Forum Discussion

Philfirhillphil's avatar
Philfirhillphil
Copper Contributor
Feb 26, 2024

Outlook on iPhone 12

To get emails on my iPhone 12 I need to enter an Outlook password which I don't have. When I hit "forgot password" it tells me to get a code from my Authenticator. I don't have one!
LeonPavesic's avatar
LeonPavesic
Silver Contributor
Feb 26, 2024

Hi Philfirhillphil,

here are some steps you can try:

  1. Alternative device access:
    If you're logged in on another device, temporarily disable 2FA to set up the Authenticator on your new device and then re-enable it.

  2. Account recovery form:
    If access from any device is impossible, try the account recovery form. Keep in mind that this might not work if 2-step authentication is active.
    Konto wiederherstellen (live.com)
    How do I reset my Microsoft Account password if the Two-Step - Microsoft Community

  3. Reach out to Microsoft Support:
    If the above options fail, contact Microsoft Support directly.


Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)
(Twitter)

Resources