Forum Discussion

Anonymous's avatar
Anonymous
May 12, 2018

Outlook not opening and prompting for safe mode after latest update to monthly release

Users have started reporting issues loading Outlook after recent targeted release update. Getting safe mode prompt and still will not open. Repairing does not fix it.

Solution for me to fix the issue. Go to mail profile option in control panel and change the profile to prompt for profile to be used. Click on. Open outlook. Once open you can change it back. More to come as I hear from support guys on if issue is indeed fixed for others.

10 Replies

  • JDiakid's avatar
    JDiakid
    Copper Contributor
    Dec 21, 2023

    Thank you very much for the information, a user reported this to me today, and I found this through a Google search.  

  • Rnishat0786's avatar
    Rnishat0786
    Iron Contributor
    Mar 29, 2019

    Deleted 

     

    Thanks for posting this as a lot of users from across the globe are reporting this issue in our organization...

     

    Will try the fix given in the article....

     

    Thanks

     

    Robin Nishad

  • Hal_Hostetler's avatar
    Hal_Hostetler
    MVP
    May 12, 2018

    I had exactly the same issue updating to 1806 (10205.20008) and used, quite surprisingly, the same cure.  Time to do some reporting, methinks…  If any of these folks are on an Insider release channel, please consider using the Support feature to report the issue.

    • Anonymous's avatar
      Anonymous
      May 12, 2018
      Yeah, glad to see someone reply with same issue! I just go lucky and took a whim cause I was going to just setup a new profile, then thought, na that couldn't work, but it sure did! lol. Trying to find a way to set that setting in registry to mitigate issue via GPO right now.
      • Anonymous's avatar
        Anonymous
        May 12, 2018
        Just on standard Monthly release setting.
  • Anonymous's avatar
    Anonymous
    May 12, 2018

    This is starting to spread like wild fire through my organization, not sure the cause yet, but it's not everyone so might be something with Sophos AV or some combo of hardware it's on, still researching.