Forum Discussion
Outlook not opening and prompting for safe mode after latest update to monthly release
Users have started reporting issues loading Outlook after recent targeted release update. Getting safe mode prompt and still will not open. Repairing does not fix it. Solution for me to fix the is...
Yeah, glad to see someone reply with same issue! I just go lucky and took a whim cause I was going to just setup a new profile, then thought, na that couldn't work, but it sure did! lol. Trying to find a way to set that setting in registry to mitigate issue via GPO right now.
Just on standard Monthly release setting.
- Great, this is breaking other office apps randomly now too, entire company is affected, this is not cool........I don't see how this isn't blowing up on the web today besides me... lol.
- Ok, so found a MIcrosoft work around for other apps crashing. Seems to be some people get the Outlook issue only, but if apps are crashing here is the fix for that:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_officeinsider-mso_win10-msoinsider_reg/known-issue-error-booting-office-apps-for-insiders/27a92876-0f17-4786-ad8d-e821e0137574
Deleting four entries from registry solved the problem for me, but I have some users affected , hope MS give us a fix tomorrow :
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing\CurrentSkuIdForApp
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Experiment
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentEcs
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentTasDeleted, thanks for posting this and the info from Microsoft. I'll hold on to this as I had several users who couldn't open Outlook or Word and a couple with Excel as well. It was driving me crazy as they are on two different Office releases (Monthly Channel & Office Insider) two version of Win 10 (Version 1709 and 1803) and different hardware.
