Forum Discussion

_PRyan's avatar
_PRyan
Brass Contributor
Feb 18, 2021

Outlook Mobile App - Can't Send to Private Contact List

Hello,   I have several users who have created personal "Contact Lists" within the Outlook Web app. This allows them to send to users who belong to the group by just typing the group name into the ...
outlook for ios
Jimmy Staffansson's avatar
Jimmy Staffansson
Copper Contributor
Aug 03, 2022

_PRyan , I have asked Microsofts Outlook team through the app and they said it was not possible.

 

How ever they told me to send it in as a Feature request.

So if everyone that want to be able to use Personal Distribution Lists in the mobile app is sending in Feature request we might get it in the Future sometime.

  • OzTechDave's avatar
    OzTechDave
    Copper Contributor
    Aug 03, 2022

    Jimmy Staffansson - I think someone at MS is telling porkies.

     

    As I and others have said, IT USED TO WORK.  They changed something and broke it.

     

    Also, you can reference the contact list.  The Outlook App knows about it.  But it fails at send time when it tries to resolve the list to addresses.

     

    This should be being logged as a bug.

  • rgog1229's avatar
    rgog1229
    Copper Contributor
    Aug 03, 2022

    Jimmy Staffansson . . . the problem with what the Microsoft Outlook team has told you is that (as noted in my initial comments) "everything worked just fine on both iOS and Android until July 23, 2021 (after about 2 years+ of use with private contact list groups)." It's sad that we have to vote for a Feature Request in order to get them to make the app work like it already did at one point. But, ok, if that's what it takes. The odd thing is that not only did it used to work just fine, and then it stopped working, but about a year ago now it started working again out of the blue on Android device. Still won't work on the iOS though, and I have no idea why it started working on Android -- can't make any changes to the address book, but it will send to the private contact list groups again.

    • Diane_Poremsky_MVP's avatar
      Diane_Poremsky_MVP
      MVP
      Aug 03, 2022
      Exchange ActiveSync doesn't support contact lists so I'm not sure how it was working on mobile devices. What the iPhone calls groups are folders in Outlook.
      • OzTechDave's avatar
        OzTechDave
        Copper Contributor
        Aug 03, 2022

        Diane_Poremsky_MVP 

        I can create a contact list in the Outlook Windows app.  I can then open Outlook web and send to the contact list.  At one point, the iOS and Android apps could see that contact list and select it (although I can't seem to do that now).

         

        I don't need the list to appear in the local contacts of my phone, just for the Outlook app to get it from Exchange (like Outlook web can).