Forum Discussion

Copper Contributor

Dec 20, 2020

Outlook mails going straight to spam

Hello, I have tried to send emails from my outlook mail ID and it ends up going straight to spam all the time. This is not a problem that is happening only to me. My friends are facing the same p...

HotCakeX

MVP

Dec 20, 2020

Hi,
I don't have this problem with Outlook, if another Email provider is putting Outlook emails in spam folder, then it's their fault because they are obviously making a mistake. you should contact them instead.

Outlook community is here btw:
https://techcommunity.microsoft.com/t5/outlook/ct-p/Outlook

hariharasudhans

Copper Contributor

Dec 20, 2020

An email provider puts an email in spam when the reverse DNS is not working. It's a standard thing that every provider follows. Please look at the image I have attached.

HotCakeX
MVP
Dec 20, 2020
Which mailbox from which provider do you use that identifies Outlook emails by mistake as spam?
- hariharasudhans
  Copper Contributor
  Dec 20, 2020
  Happens in Gmail and even in Outlook. I have an institution mail ID (from outlook paid office 365 account) that marks my mails from my personal mail ID as spam. My friends who are using an Outlook mail account face the same issue. I got a report for my institution mail ID and the reverse DNS is happening for that ID but it is not happening for the personal mail ID. And it is not a mistake. Outlook is at fault here. The reverse DNS is not happening.