Forum Discussion
Outlook iOS - focus profile regression
Is this a business environment and do you have local IT? Have you checked to see if there was a recent patch to Outlook that may have made this disappear? Is the email account on your iPhone is set up as POP or IMAP, or is it Outlook.com, Office 365 Business, or Exchange 2016? Some other iOS 16.1.2 https://www.minicreo.com/iphone-problems/ios-14-problems.html also discussed wildly in reddit. Go there to find a fix.
For me this is both: I am using a personal outlook.com account and I have an M365 account attached to Outlook for iOS. In this situation, I am an Exchange and Office Administrator for my corporate account and can verify that this issue is not driven by Exchange policy enforcement, etc.
This particular issue is product issue with the Outlook for iOS client. The affected version is 4.2245.0
Updating to the latest version of iOS does not resolve the issue.
There is no fix listed on Reddit, MS Forums and no resolution is being provided by Outlook Support. I have opened a case as well and there is no further response beyond uploading screen shots.
Again, the exact problem is: Outlook for iOS no longer appears in iOS Focus modes as an app that can be filtered by Focus profile.
In iOS settings, after clicking add filter in iOS settings there was an option to select “Work” or “Personal”, but now it is gone. You set up what email accounts are attached to “Work” or “Personal” in the outlook for iOS app itself. The bug is the application’s iOS settings.
- I tried 16.1.2 over the weekend hoping that would jump start something as well, zero luck. For me both accounts are Office 365 accounts, a work and personal account. Not sure what you mean about Outlook patches, this is an Outlook for iOS issue on an iPhone/iPad, not a C2R install in Windows.
TerryGrey apologies for the negative tone on this - but I don't want to leave the thread looking like there was a solution suggested.
The only reddit search results are this: https://www.reddit.com/r/ios/comments/z74nh8/focus_mode_filter_for_outlook/ which has no solutions, and the page you linked actually did not even mention focus mode problems, and this: https://www.reddit.com/r/Outlook/comments/zcfgnw/ios_focus_profiles_bug/
I'm super glad you're here trying to help, but your answer, unfortunately did not contain anything relevant to the verified problem in the thread.
If I am mistaken and you actually have a link to somewhere where the missing focus filter preferences item for Outlook has been fixed on Iphone iOS 16.1.2 then I would be very happy to be corrected.
By the nature of the problem it' is multiple e-mail accounts (that's how focus filters work) - so it's related to a personal Outlook.com account, a business O365 account and corporate and personal gmail accounts, and it _used_ to work. But now doesn't.
