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LukeW1705's avatar
LukeW1705
Copper Contributor
Sep 11, 2024

Outlook interpreting CTRL+DEL as "Ignore Conversation" instead of deleting the next word.

This is new behavior that started yesterday. I use Control-Delete a lot while editing messages, but suddenly it started deleting & ignoring my email threads instead of editing the text.

 

Microsoft® Outlook® for Microsoft 365 MSO (Version 2408 Build 16.0.17928.20114) 64-bit

 

I can't find anything on this Googling around or looking through the Community posts. What changed? Or what did I change by accident? Where is the setting to disable this feature? The ONLY keyboard shortcut that I EVER want messing with my email threads (instead of just editing the text) is CTRL+ENTER to send.

1 Reply

  • It's only "Ignore" if the focus in on your message list. In the body of an email it's still "Delete Previous Word". That's what I see. Appears to have been that way for a long time:

    supertekboy[.]com/2013/02/07/ctrl-del-combination-on-a-message-in-outlook/

    February 7, 2013

    If you press CTRL + DEL on an email message it gives you the option of automatically moving any new messages that are determined to be part of the same email string or conversation to the Deleted Items folder.

     

    But what's weird is that the official Classic Shortcuts:

    https://support.microsoft.com/en-us/office/keyboard-shortcuts-for-outlook-3cdeb221-7ae5-4c1d-8c1d-9e63216c1efd#picktab=classic_outlook

    Say that "Delete and Ignore" is Ctrl+Shift+D. Which does nothing for me in either the mail list or the body.