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Martin Front's avatar
Martin Front
Copper Contributor
Jan 03, 2017
Solved

Outlook for MAC login prompt

Hi,   I was recently migrating a customer from Syndication to CSP account(They didn´t wanna wait for MS migration and wanted to change their default domain). Everything went smooth and they are up ...
office 365
  • Vincenzo Annunziata's avatar
    Vincenzo Annunziata
    Jan 05, 2017

    Microsoft working on a fix as soon as tehy can!

    In the meanwhile I have a workaround which should help you.

    1. Go to KeyChain Access

    2. Search "Exchange" under Login --> All Items and delete everything

    3. Search "Office" and delete everything

    4. Search "ADAL" and delete everything

    5. Launch Outlook

    6. You will get the activation prompt and then If account is already added you will see the password prompt for app and ADAL again.

    Please do 2-Factor Authentication if asked to and you should be able to login. After this on each launch you will not face the issue temporarily.

    This is not a permanent fix but will help for a little bit.

     

Sofianeda1st's avatar
Sofianeda1st
Iron Contributor
Sep 13, 2019

Hello Martin Front 

We're facing the same issue and we would like to fix the bug. 

I inform you our users are on Office Pro Plus 16.29 & it's a last the recent version but they're prompting many times to enter the password for Outlook 

Could you help us to find a solution 

 

Thank you, 

Sofiane

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