Forum Discussion
C_the_S
May 03, 2018Bronze Contributor
Outlook for Android Login Error
I have a user with an Android device trying to get Outlook for Android to work. She has the latest version, we've uninstalled/rebooted/reinstalled, cleared all devices from her mailbox in O365, clea...
Mike_86
May 20, 2020Copper Contributor
I, too have had issues since the 16th with our on prem Exchange connection. Only affecting Outlook Mobile on Android. I can confirm two organizations with the same issue. I have an open ticket that was escalated about it but no progress so far. I tried messing with the email address (our environment uses firstname.lastname) and for some odd reason, putting in just my firstname@ourdomain.com, it sets up the profile and syncs mail! I'm guessing it uses the domain\username field to tie back to the correct account. Extremely odd.
Brian Burnett
May 20, 2020Brass Contributor
So using internal username@internaldomain.com in the user name field, rather than internaldomain\username? or in the email address field using internalname@internaldomain.com rather than external.email@externaldomain.com ? Mike_86
- Mike_86May 20, 2020Copper Contributor
Neither. Literally putting in just the firstname@externaldomain.com for the email address (keeping yourdomain\internalusername for username field the same) gets it to authenticate and sync mail. I can't understand why either as that's not a valid email name.
- SpiritRockJul 02, 2020Copper Contributor
This method allow me to log the device onto the server (crazy, since the email address is invalid!) I can receive messages on the device but cannot send.
Were you able to send with this method?
Thanks to anyone out there that has an update on this.
- Mike_86May 20, 2020Copper Contributor
Update:
I just tried adding my account the normal way with full email address and it went through! I also confirmed the other company's email account is also adding properly. I believe it's been fixed.