Forum Discussion
Outlook for Android Login Error
Can you please detail the procedure to "Deleted all related file as well (cache for outlook)" I'm seeing this same issue with a growing number of existing users since last week. not sure if it was an app update or android update, but five users so far are reporting this issue and can't get them reconnected to exchange in outlook for android. Native email app still works fine. Prajoth
I, too have had issues since the 16th with our on prem Exchange connection. Only affecting Outlook Mobile on Android. I can confirm two organizations with the same issue. I have an open ticket that was escalated about it but no progress so far. I tried messing with the email address (our environment uses firstname.lastname) and for some odd reason, putting in just my firstname@ourdomain.com, it sets up the profile and syncs mail! I'm guessing it uses the domain\username field to tie back to the correct account. Extremely odd.
So using internal mailto:username@internaldomain.com in the user name field, rather than internaldomain\username? or in the email address field using mailto:internalname@internal rather than mailto:external.email@externaldomain.com ? Mike_86
Neither. Literally putting in just the mailto:firstname@externaldomain.com for the email address (keeping yourdomain\internalusername for username field the same) gets it to authenticate and sync mail. I can't understand why either as that's not a valid email name.
This method allow me to log the device onto the server (crazy, since the email address is invalid!) I can receive messages on the device but cannot send.
Were you able to send with this method?
Thanks to anyone out there that has an update on this.
