Forum Discussion
Outlook for Android Login Error
Can you please detail the procedure to "Deleted all related file as well (cache for outlook)" I'm seeing this same issue with a growing number of existing users since last week. not sure if it was an app update or android update, but five users so far are reporting this issue and can't get them reconnected to exchange in outlook for android. Native email app still works fine. Prajoth
I, too have had issues since the 16th with our on prem Exchange connection. Only affecting Outlook Mobile on Android. I can confirm two organizations with the same issue. I have an open ticket that was escalated about it but no progress so far. I tried messing with the email address (our environment uses firstname.lastname) and for some odd reason, putting in just my firstname@ourdomain.com, it sets up the profile and syncs mail! I'm guessing it uses the domain\username field to tie back to the correct account. Extremely odd.
So using internal username@internaldomain.com in the user name field, rather than internaldomain\username? or in the email address field using internalname@internaldomain.com rather than external.email@externaldomain.com ? Mike_86
Neither. Literally putting in just the firstname@externaldomain.com for the email address (keeping yourdomain\internalusername for username field the same) gets it to authenticate and sync mail. I can't understand why either as that's not a valid email name.
Update:
I just tried adding my account the normal way with full email address and it went through! I also confirmed the other company's email account is also adding properly. I believe it's been fixed.
