Forum Discussion

d1781053's avatar
d1781053
Copper Contributor
May 11, 2021

Outlook email messages and images not showing

I click on a message, but images and words don't show. Help!!

14 Replies

  • gzt7d8's avatar
    gzt7d8
    Copper Contributor
    My messages are appearing fine now. I didn't apply any workarounds, just reopened OL.
  • Justin_Scott's avatar
    Justin_Scott
    Copper Contributor

    d1781053 

     

    Same issue. it is fine on my phone and web version but the desktop outlook app will not show me the body of emails. 

     

    Microsoft need to sort this asap.

  • gzt7d8's avatar
    gzt7d8
    Copper Contributor
    Same problem here, when is it going to get fixed?
    Not affecting the app.
  • amritsandhu's avatar
    amritsandhu
    Copper Contributor
    We can't access emails on the portal as well. Error 500 The mailbox being accessed doesn't have a valid account state ( Protocoldisabled.

    Are you guys experiencing this as well?
  • allanligon's avatar
    allanligon
    Copper Contributor
    work around is run via CMD "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462
    • gzt7d8's avatar
      gzt7d8
      Copper Contributor
      I'm not too fond of workarounds.
  • donblake's avatar
    donblake
    Copper Contributor

    d1781053 

     

    It's happing to us as well... same problem. We had our users switch over OWA seems to be working. Stared right after a office update. 

  • amritsandhu's avatar
    amritsandhu
    Copper Contributor
    Hi All, we are experiencing a similar issue with a couple of computers.

Resources