Forum Discussion
d1781053
May 11, 2021Copper Contributor
Outlook email messages and images not showing
I click on a message, but images and words don't show. Help!!
14 Replies
- gzt7d8Copper ContributorMy messages are appearing fine now. I didn't apply any workarounds, just reopened OL.
- lesliewood5214Copper ContributorHow did you fix it?
- Justin_ScottCopper Contributor
Same issue. it is fine on my phone and web version but the desktop outlook app will not show me the body of emails.
Microsoft need to sort this asap.
- gzt7d8Copper ContributorSame problem here, when is it going to get fixed?
Not affecting the app. - amritsandhuCopper ContributorWe can't access emails on the portal as well. Error 500 The mailbox being accessed doesn't have a valid account state ( Protocoldisabled.
Are you guys experiencing this as well? - allanligonCopper Contributorwork around is run via CMD "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462
- gzt7d8Copper ContributorI'm not too fond of workarounds.
- donblakeCopper Contributor
It's happing to us as well... same problem. We had our users switch over OWA seems to be working. Stared right after a office update.
- amritsandhuCopper ContributorWe're investigating this issue.
- tom-oroshiCopper Contributor
I am experiencing the same issue.
- amritsandhuCopper ContributorHi All, we are experiencing a similar issue with a couple of computers.
- allanligonCopper ContributorWe are also experiencing this now. I don't know what's going on.
- amritsandhuCopper ContributorIt is more likely the latest windows or office updates.
- d1781053Copper Contributorthank you