Forum Discussion
NewUSer10
May 21, 2026Copper Contributor
Outlook delegated inbox
We have 10 users all have newer Dell windows 16gb 256gb at least laptops all users use classic outlook at the moment. they all use two monitors with the laptop They are all currently in three inboxe...
jason533
May 25, 2026Copper Contributor
What you are seeing is very common when teams try to use a shared mailbox as a ticketing/work-queue system inside classic Microsoft Outlook. The core problem is not the Dell laptops or RAM it is that Outlook shared mailboxes were never designed for 10 people simultaneously moving, deleting, forwarding, and “claiming” emails in real time like a helpdesk platform.