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Richard Burr's avatar
Richard Burr
Copper Contributor
Jul 21, 2023

Outlook crashing on search

It's an Microsoft Office Home and Business 2016 - (en-us 16.0.16529.20182). Some searches work, but some, particularly containing an email address, crash Outlook with no warning or message. The same search target can sometimes work or not work.
Office has been fully uninstalled and re-installed.
The email account is hosted on Microsoft 365 Online Exchange Plan 1 and the same searches work fine in the web version of Outlook.

  • Richard Burr's avatar
    Richard Burr
    Copper Contributor
    Jul 21, 2023
    The event viewer shows:

    Faulting application name: OUTLOOK.EXE, version: 16.0.16529.20182, time stamp: 0x64a90194
    Faulting module name: EMSMDB32.DLL, version: 16.0.16529.20124, time stamp: 0x648cfe1a
    Exception code: 0xc0000005
    Fault offset: 0x00000000003d7e6c
    Faulting process id: 0x0x5434
    Faulting application start time: 0x0x1D9BBD96B00B9E4
    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
    Faulting module path: C:\Program Files\Microsoft Office\root\Office16\EMSMDB32.DLL
    Report Id: dda9299f-97c7-4972-b421-fdda0fdb0072
    Faulting package full name:
    Faulting package-relative application ID:

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