Forum Discussion
Outlook.com Sync email -unable to looad these settings
I changed my Comcast password on Dec 19th because of the Xfinity breach. My outlook.live mail has not synced since. I chose mail settings and sync email to get to the account to change the password but all that i got was a page that said unable to load these settings. Please try again later. I also started an export as I have important information that I need. The export has been running for 10 days. The two are probably related.
1. Sync Email Problem: Here are some suggestions that may help:
- Attempt to access the settings using Incognito or InPrivate browsing.
- Consider trying a different browser.
- navigate to Settings > View all Outlook settings > Sync email to check and correct details for the connected account.
Settings >> Email >> Sync email --> Unable to load these settings. - Microsoft Community
2. Email Export Issue: Export processes can take up to 4 days, particularly for larger mailboxes. However, if your export has been running for 10 days, there might be an issue. Here are some steps to try:
- Ensure you have the latest version of Office applications installed.
- Check for Windows updates for your operating system.
- Try opening Outlook in safe mode to disable add-ins before attempting to export or backup email to an Outlook.pst file.
PST Export taking long time - Microsoft Community
Outlook.com stuck in "Export in progress" - Microsoft Community
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Kindest regards,
Leon Pavesic
(LinkedIn)I am having the same problem. I had to change a password for a different account that gets forwarded to my outlook account. But due to the “sync email” setting not being available, I can’t update the setting and sync my email accounts. There is another Microsoft community thread about this issue here.
Well now I just checked and I no longer get Unable to load these settings. I now get a screen to check aliases and Pop and Imap settings but still no way to access my account password to change it.
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