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Jeffc19's avatar
Jeffc19
Copper Contributor
Dec 26, 2023

Outlook.com Sync email - Unable to load these settings. Please try again later.

For over a week, I have had the message "Unable to load these settings. Please try again later." in my "Sync email" settings in Outlook.com. Is anyone else having this issue? I see this was an is...
outlook on the web
CaneRidge14151's avatar
CaneRidge14151
Brass Contributor
Jan 27, 2024

tfpwiesenlivecom or anyone-- this (image below) is what the sync window looks like when working.

 

 

tfpwiesenlivecom's avatar
tfpwiesenlivecom
Copper Contributor
Jan 31, 2024

CaneRidge14151 

Not sure.  I’m still getting the same error message as before.  I’m getting a little worried that it is starting to work for others, but not for me.

  • Diane_Poremsky_MVP's avatar
    Diane_Poremsky_MVP
    MVP
    Feb 01, 2024
    It can take several days for updates to roll out everywhere, so it's nothing to panic about, yet.

    Try a private browser - if there is a caching problem, that will take care of it.
    • sjrily's avatar
      sjrily
      Copper Contributor
      Feb 01, 2024

      Diane_Poremsky_MVP 

      Hopefully so. I cleared cache, tried different/private browser/vpn (I DID panic when bad cert/malware warning bells went off when going to outlook.live via edge, then realized I forgot the .com :/) 

       

      I had things "manageable"  yesterday, then famous last tweak put things back to only working when desktop software was open. When this happens, seems DESKTOP pulls in pop mail, then outlook.live and mobile sync with desktop. Very strange.  

       

      So, re-set up pop to forward to exchange account and disabled send/receive in group accounts (except one really squirrelly Gmail account sometimes behaving as IMAP instead of pop). Can only send from my default account, and it's all "on behalf of," but it's doable for the moment. (Seems less mail came through overnight, I'll have to check.)

       

      Could be I start getting duplicates when exchange wakes up and also starts pulling pop for accounts set to leave mail on server for x days, whatever. I never checked for that correlation. Regardless, I'm likely bumping heads with whatever is happening with MS at the time.

       

      I also noticed in desktop, my exchange account keeps bouncing back and forth between presenting as outlook_xxxxx... and the user-friendly email address removed for privacy reasons.

       

      My desktop office 365 was updated 1/23, I think, about the time the web "unable to load" message resolved (and shortly thereafter hijacked my connected accounts).

       

      Hopefully these details might benefit somebody else, but typing them out also helps organize my etch-a-sketch brain (instead of just shaking it clear and starting over 😵‍💫) 

       

      • Diane_Poremsky_MVP's avatar
        Diane_Poremsky_MVP
        MVP
        Feb 01, 2024
        >>
        I also noticed in desktop, my exchange account keeps bouncing back and forth between presenting as outlook_xxxxx... and the user-friendly email address removed for privacy reasons.
        >>
        Is the friendly address a grandfathered custom domain or a 3rd party address? You should only have the outlook_ugly address when non-ms hosted accounts are set as primary.

        But... tonight I set up a new VM and added my Microsoft account as a connected service in Office. I have the custom domain address as primary. When I added it to word, it came in as one of the outlook.com addresses on the account. This is the first time I've seen that happen.

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