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Outlook.com account a folder appeared and there is no option to delete it
This folder appeared out of nowhere a week or so ago. I didn't create it and there's no option to delete it. Any ideas?
So you'll never believe the fix. The problem was 'server side'. Under the settings for Outlook web, I changed the language to something other than English, then back and the folder disappeared. Tech support first had me jump through a bunch of hoops and said to contact them the next day using a reference number if the problem persisted. It did, and after getting through to tier 2, they wanted to remotely connect to my PC. I refused and asked them what they would do remotely that I couldn't do myself. After a lot of back and forth, the rep said, change the language to something other than English, then back. Once I did that. The folder disappeared.
Do you have access to Outlook desktop? If so, you could try launching and setting up a profle and see if you can delete it that way. I've seen some corrupt folders only viewed in desktop Outlook and if it's really bad, there is a software tool to remove it. It's been years since I needed to use it but could find it for you.
So you'll never believe the fix. The problem was 'server side'. Under the settings for Outlook web, I changed the language to something other than English, then back and the folder disappeared. Tech support first had me jump through a bunch of hoops and said to contact them the next day using a reference number if the problem persisted. It did, and after getting through to tier 2, they wanted to remotely connect to my PC. I refused and asked them what they would do remotely that I couldn't do myself. After a lot of back and forth, the rep said, change the language to something other than English, then back. Once I did that. The folder disappeared.
Wow, that's great to know! Thank you for updating the community, now others will be ablet to fix this too!
I think, the folder that appeared "64378" may have been the "Conversation History" folder. And somehow the naming became corrupt?
The naming is definitely corrupt. Did that folder replace the one with the numbers? If yes, then you are correct.
Microsoft is planning to remove the Conversation History folder as it is no longer being used (no ETA yet). Until then, it can be hidden using mfcmapi.
