Forum Discussion
Outlook.com account a folder appeared and there is no option to delete it
So you'll never believe the fix. The problem was 'server side'. Under the settings for Outlook web, I changed the language to something other than English, then back and the folder disappeared. Tech support first had me jump through a bunch of hoops and said to contact them the next day using a reference number if the problem persisted. It did, and after getting through to tier 2, they wanted to remotely connect to my PC. I refused and asked them what they would do remotely that I couldn't do myself. After a lot of back and forth, the rep said, change the language to something other than English, then back. Once I did that. The folder disappeared.
It seems you're on the browser, can you try another brower using incognito? See if it is there still?
Hi, thanks. Same problem. I've Firefox, Chrome, Opera, and Edge in incognito (private mode) and regular mode after clearing all cache and cookies. I've even tried fresh profiles. The folder is there and the option to delete it is not.
Do you have access to Outlook desktop? If so, you could try launching and setting up a profle and see if you can delete it that way. I've seen some corrupt folders only viewed in desktop Outlook and if it's really bad, there is a software tool to remove it. It's been years since I needed to use it but could find it for you.
So you'll never believe the fix. The problem was 'server side'. Under the settings for Outlook web, I changed the language to something other than English, then back and the folder disappeared. Tech support first had me jump through a bunch of hoops and said to contact them the next day using a reference number if the problem persisted. It did, and after getting through to tier 2, they wanted to remotely connect to my PC. I refused and asked them what they would do remotely that I couldn't do myself. After a lot of back and forth, the rep said, change the language to something other than English, then back. Once I did that. The folder disappeared.