Forum Discussion
Steven_F_603
Jul 15, 2020Copper Contributor
Outlook 365 suddenly won't open
Hello; Outlook worked this morning, now it won't open, says to open in Safe Mode, but that doesn't work, tries to open for 5 seconds than nothing. Restarted PC and no help. Please advise! Steven F 60...
- Jul 15, 2020
Steven F, original poster here: my Outlook just fixed @ 1:20 Pm pst, I tried it and it opened right up. Hope the same for all of you, maybe 1 at a time! Thanks all.......
JWynn64
Jul 15, 2020Copper Contributor
Same here in Washington state....sucking up hours of my time this morning trying to fix. What is Microsoft doing about this????
- DanFriendlyJul 15, 2020Copper Contributor
I've used this thread https://www.reddit.com/r/sysadmin/comments/hrq0mn/outlook_immediately_crashing_on_open_after/fy5nnx2/ and been able to fix all the machines I've come across this morning. According to the Service Health Page they have located the problem and are suppose to be rolling a patch out to fix it.
- Frank_PetrusJul 15, 2020Copper ContributorAbsolutely, this works on all our machines - rolls back - and allows you to work in all apps until Microsoft sends out an updated fix - Highly recommend this fix (Copied here from reddit site -
Open cmd, run:
cd \Program Files\Common Files\microsoft shared\ClickToRun
then enter:
officec2rclient.exe /update user updatetoversion=16.0.6366.2062- Andy D'HollanderJul 15, 2020Brass ContributorAgain, just putting it out there: https://answers.microsoft.com/en-us/office/forum/office_insider-registration/announcing-office-insider-build-16063662062/c11c0c16-e167-40bb-ac37-dc52dce0fcaf
You're basically downgrading to an Office insider build from 2016. Please make sure to check your office version after you did that. I don't want to know how many people will have 1. rolled back to a dinosaur version with a lot of features missing and 2. completely have messed up their O365 UpdateChannel registry settings, just by blindly copy pasting something from Reddit...
- Justin GallagherJul 15, 2020Copper Contributorhttps://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us