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Steven_F_603's avatar
Steven_F_603
Copper Contributor
Jul 15, 2020

Outlook 365 suddenly won't open

Hello; Outlook worked this morning, now it won't open, says to open in Safe Mode, but that doesn't work, tries to open for 5 seconds than nothing. Restarted PC and no help. Please advise! Steven F 60...
outlook for windows
  • Steven_F_603's avatar
    Steven_F_603
    Jul 15, 2020

    RobWill_19 

    Steven F, original poster here: my Outlook just fixed @ 1:20 Pm pst, I tried it and it opened right up. Hope the same for all of you, maybe 1 at a time! Thanks all.......

Joshua Bowers's avatar
Joshua Bowers
Copper Contributor

We are having the same issue reported from multiple users.  ~School District in California 

 

Did your computer recently install updates?  If so, which ones?

Steven_F_603 

Steven_F_603's avatar
Steven_F_603
Copper Contributor
Jul 15, 2020

Joshua Bowers 

It auto=updates, so I don't know.... if others have same problem, then its Microsoft issue on their end?

  • Joshua Bowers's avatar
    Joshua Bowers
    Copper Contributor
    Jul 15, 2020

    It certainly seems to be related to an update or possibly an issue on MSFTSteven_F_603 

     

    Can you look at your Windows update history to see if any were installed today?

     

    Go to your settings > Updates > View Update history.  It should tell you if there are any that were installed today.  

     

    • Steven_F_603's avatar
      Steven_F_603
      Copper Contributor
      Jul 15, 2020

      Joshua Bowers 

      No, 6-16-20 was my last Update..... looks like Outlook outage on Outage Map online. Sucks!

    • Joshua Bowers's avatar
      Joshua Bowers
      Copper Contributor
      Jul 15, 2020

      Joshua Bowers 

       

      I have this in my 365 Admin portal under Incidents.  So this seems to be an issue on their end.

       

      Users experiencing Outlook connection issues and crashes
      EX218604, Exchange Online, Last updated: July 15, 2020 10:02 AM
      Start time: July 15, 2020 9:18 AM
      Status
      Service degradation
      User impact
      Users may experience crashes or may be unable to access Exchange Online via Outlook.
      • csamuels's avatar
        csamuels
        Copper Contributor
        Jul 15, 2020
        So they will fix this????
    • Barb3447's avatar
      Barb3447
      Copper Contributor
      Jul 15, 2020

      Joshua Bowers   Mine has two updates that are pending.  They did not download.  I guess this is a Microsoft issue on their end?

       

  • Fernando_del_rio's avatar
    Fernando_del_rio
    Copper Contributor
    Jul 15, 2020
    try to run this command from MSDOS CONSOLE it is a downgrade .
    c:\"Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.12827.20470
    worked ok for me
  • howardf's avatar
    howardf
    Copper Contributor
    Jul 15, 2020

    Same for me - managed to get a vital email sent via Safe Mode - tried System Restore to point before the updates from last night - and that FAILED after spinning my wheels for way too long!!!! This is totally unacceptable - my Real Estate business is majorly impacted from this forced update - I need full control over when/how/if I choose to apply operating system changes from Microsoft!!!!! I need this fixed yesterday! Who do I send the bill for lost hours!!!!!????

     

    • Anecdote's avatar
      Anecdote
      Copper Contributor
      Jul 15, 2020
      Uninstall the last update! Worked for me.

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