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Lesleykirkhill's avatar
Lesleykirkhill
Copper Contributor
Jun 04, 2024
Solved

Outlook - Unable to forward emails

Hi

Over the last few days I have been advised by friends/colleagues that emails that I have received and then forwarded to them have not arrived.  I have not changed any settings, I can see them in my sent box but they're not being forwarded on. Tried many test emails, it does work if I use my BT account on my phone so thinking it must be an issue with Outlook (365).

Anyone else experienced this issue?

4 Replies

  • Lesleykirkhill's avatar
    Lesleykirkhill
    Copper Contributor

    Lesleykirkhill 

    UPDATE

    It looks like if you change the email you wish to forward to Rich Text it will work and be received by the recipient πŸ™‚

  • JonBee's avatar
    JonBee
    Copper Contributor

    Lesleykirkhill yes! New Outlook worked for about 6 month with BT Mail but as of 4th June no longer does so. Any emails attempted to be sent sit in the Drafts area permanently and cannot be sent. I have consulted the BT forums and they believe it is an Outlook 365 issue. 

    Any mavens care to comment?

    • Lesleykirkhill's avatar
      Lesleykirkhill
      Copper Contributor

      JonBee 

      thanks @JonBee, I don’t seem to be suffering from the issues affecting a lot of BT Mail users (thankfully) I can send & receive emails ok in Outlook it’s just not allowing me to forward emails to other folk! I can forward ok from the BT web application on my phone but it is a pain.

      • sandraedavis's avatar
        sandraedavis
        Copper Contributor

        sandraedavis

        Is Microsoft going to change Outlook to allow us to forward emails ?

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