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Lesleykirkhill's avatar
Lesleykirkhill
Copper Contributor
Jun 04, 2024

Outlook - Unable to forward emails

Hi

Over the last few days I have been advised by friends/colleagues that emails that I have received and then forwarded to them have not arrived.  I have not changed any settings, I can see them in my sent box but they're not being forwarded on. Tried many test emails, it does work if I use my BT account on my phone so thinking it must be an issue with Outlook (365).

Anyone else experienced this issue?

  • Lesleykirkhill 

    UPDATE

    It looks like if you change the email you wish to forward to Rich Text it will work and be received by the recipient 🙂

  • JonBee's avatar
    JonBee
    Copper Contributor

    Lesleykirkhill yes! New Outlook worked for about 6 month with BT Mail but as of 4th June no longer does so. Any emails attempted to be sent sit in the Drafts area permanently and cannot be sent. I have consulted the BT forums and they believe it is an Outlook 365 issue. 

    Any mavens care to comment?

    • Lesleykirkhill's avatar
      Lesleykirkhill
      Copper Contributor

      JonBee 

      thanks @JonBee, I don’t seem to be suffering from the issues affecting a lot of BT Mail users (thankfully) I can send & receive emails ok in Outlook it’s just not allowing me to forward emails to other folk! I can forward ok from the BT web application on my phone but it is a pain.

      • sandraedavis's avatar
        sandraedavis
        Copper Contributor

        sandraedavis

        Is Microsoft going to change Outlook to allow us to forward emails ?

  • Lesleykirkhill's avatar
    Lesleykirkhill
    Copper Contributor

    Lesleykirkhill 

    UPDATE

    It looks like if you change the email you wish to forward to Rich Text it will work and be received by the recipient 🙂

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