Forum Discussion
Outbox issue
ash_ok Hello, well there are a few settings you can check and see if it's applicable. I assume that you've set it up so it's possible to see a copy of emails in the sent items folder in the shared mailbox? This can be done either with registry configuration (older config), PowerShell or within the portal. As for your particular question the Outbox folder is visible in the Outlook client only. If using a very old browser you would probably end up in "light mode" which for some reason (if I recall this correct) did show the Outbox folder. Anyway, I know it should work as I have access to a shared mailbox and I can see items both in the Draft and Outbox folder from my colleagues. The first thing I would check in your case is the permissions on the shared mailbox, such as Full Access. For info we're using Office 365 ProPlus, different versions, and in cached mode.
Hello ChristianBergstrom,
I highly appreciate your response since you are the first and only person to respond since i raised the same query on multiple Outlook forums. I am not a technical person so i might eat your head up with the questions, so please forgive me in advance.
You quoted "I assume that you've set it up so it's possible to see a copy of emails in the sent items folder in the shared mailbox?" - Yes, my whole team can see the email once it is transferred from outbox (to sent after 10 mins due to the rule), sent items will not have a copy unless it it transferred from outbox. My issue is related to emails still seating in outbox. Pardon me if i misunderstood your question.
Well the shared mailbox was created by my client and my team uses only to manage the day to day activity. So, i am totally unequipped to answer the permission question.
I have personally tested many times but my colleagues can't see the emails in outbox sent by me (for whole 10 mins). Let me know if you could help me in any manner.
PS: We still use offline outlook and not the web version office 365.
ash_ok Hello again, I noticed you marked your own response as 'best response' and it makes me wonder if you don't want additional replies?
I will reply anyway. I'm quite certain it is related to the permissions now as you pointed out that you're not managing them. As I said, I can reproduce your scenario and get it to work as expected but we're all owners of the shared mailbox, part of the same org. and with Full Access permission to it.
The reason I asked about 'sent items' was to get a better understanding. Not my intention to confuse.
My suggestion is to reach out to the admin who has set it up for you as he/she can assist with permissions.
I hope you get it sorted and have a nice day!
ChristianBergstrom Hello, well i really don't know when i marked my response as best, i guess it happened by mistake. Thank you for pointing out the permission thing, i will definitely check with the admin how to get this stuff sorted. Thanks again for all the efforts. You too have a good day.
ash_ok No worries. Take a look at this info https://techcommunity.microsoft.com/t5/tech-community-blog/a-guide-to-using-the-best-response-feature-in-this-community/ba-p/284756
Hope you can get it sorted!