Forum Discussion

fopetesl's avatar
fopetesl
Copper Contributor
Feb 23, 2026

Office outlook 365 .. where are emails saved?

I have office outlook (not the desktop version), i.e.  https://outlook.office.com/mail/ After hours of searching I have found no way to save/export all my emails to a new computer. The office outlo...
office 365
fopetesl's avatar
fopetesl
Copper Contributor
Feb 27, 2026

Hello.

I followed your instructions and Outlook add account found my Outlook Web account when searching.

However would no complete adding the account due to an unknown failure.

I followed the action to report the problem but no response so far.

Should I be doing something else?

  • Hornblower409's avatar
    Hornblower409
    Iron Contributor
    Feb 28, 2026

    -- Outlook add account found my Outlook Web account when searching
    -- However would no complete adding the account due to an unknown failure.

    Could you please try to add your account again and capture/post a screen shot of the error you are seeing.

    • fopetesl's avatar
      fopetesl
      Copper Contributor
      Feb 28, 2026

      Sceencap as requested.

       

      • Hornblower409's avatar
        Hornblower409
        Iron Contributor
        Mar 01, 2026

        If the Support article (below) doesn't get you connected, you might be better served by posting this question in the Outlook Q&A Forum:

        https://learn.microsoft.com/en-us/answers/tags/778/office-outlook

        This presents your question to a much larger audience and gets you access to the Outlook Subject Matter Support Specialist who monitor that forum.