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AKomoni's avatar
AKomoni
Copper Contributor
Jun 10, 2021

Office 365 files won't open through outlook

Hello all,

 

I've run into a problem with an end user. Whenever she tries to open a word or excel document through the outlook application, an error pops up (nothing specific), then it opens a completely different file. However, when she accesses outlook through a browser, the file opens correctly. Has anyone else had this problem? Spoke to Office 365 and they couldn't find a solution **YET**. 

 

Thank you!!!!

  • Diane_Poremsky_MVP's avatar
    Diane_Poremsky_MVP
    MVP
    Jun 11, 2021
    Open the temp internet folder - shell:cache is the shortcut to take you there - then open the Content.Outlook folder and delete the contents. You will need to show hidden items in File Explorer. Does that fix the problem?
    • AKomoni's avatar
      AKomoni
      Copper Contributor
      Jul 16, 2021
      Sorry for the insanely late response. But we did an installation repair and that fixed the issue.

      Thank you for the advice!!!

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