Forum Discussion

Brass Contributor

Jun 06, 2020

Not Saving/Deleting Sent item

Hi, I have setup a scanner to email the scanned document to user. However the sent documents is stored under the "sent" item in OWA. This leads to privacy concern. Is there anyway to whether b...

outlook on the web

cllee

Brass Contributor

Jun 08, 2020

VasilMichev

Not sure whether i understand the link correctly. I did not use a connector/relay to setup the scanner.

I just enter the O365 SMTP info with the user authentication. Is that the "client submission" method that you mentioned?

Thanks.

VasilMichev

MVP

Jun 08, 2020

Yup, you're effectively logging in as the user, thus messages go by default to the Sent Items folder.

cllee
Brass Contributor
Jun 09, 2020
VasilMichev

Is there a way/workaround for this submission method?
Or even from the administrator side, like creating mail flow or anyway to delete the saved items for the particular mailbox?

Thanks.
- VasilMichev
  MVP
  Jun 09, 2020
  No, that's a change MS introduced a while back: https://techcommunity.microsoft.com/t5/exchange-team-blog/changes-coming-to-the-smtp-authenticated-submission-client/ba-p/607825
  
  As mentioned in my original reply, a retention policy can get rid of those messages for you.
  - cllee
    Brass Contributor
    Jun 10, 2020
    VasilMichev
    
    Is this the retention you were referring:
    
    I have included 1 email address with the following setting:
    
    Is this the right setup? This will delete all emails in the account, including sent item?
    
    Thanks.