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phcollins44's avatar
phcollins44
Copper Contributor
Jan 12, 2026

New OUtlook Slow Sync gmail

I use New Outlook on W11 to access my gmail. There are two problems which I suspect are related:

  1. Slow to sync to incoming mail. 1 hour or more even though the incoming message(s) visible on gmail.com
  2. Having generated an outbound message using "New Email", on clicking "Send" the message goes to the Drafts folder and waits, sometimes over an hour, before sending it.

Please help using every day language.

Thank you

Phil

6 Replies

  • LisaHendrickson's avatar
    LisaHendrickson
    MVP
    Jan 12, 2026

    Hi Phil, New Outlook set up with Gmail addresses have proven to some issues. When I help clients set up Gmail in New Outlook, I have them keep it open for some time before they engage in actively using it. For some reason, the Gmail accounts need time to complete full setup and show all the emails. As New Outlook doesn't hold any local email, it needs longer time to connect and be functional. 

    Question for you: When you use New Outlook, do you open and close it often? If yes, then try leaving it open for a day or so see if you have better results. 

    If you find this still not functioning, try removing the account and adding back in fresh. Let sit for awhile, be sure all the email and folders show up, then try sending and receiving. If you still have issues, check your VPN, Firewall and Antivirus. Those have shown me to be a root cause of some email problems lately. 

     

    Let me know of your results please, Lisa

    • phcollins44's avatar
      phcollins44
      Copper Contributor
      Jan 12, 2026

      Thanks Lisa

      First, some extra info. I keep relatively few mails in the various boxes- I don't think size of files/folders can be an issue.

      I usually open New Outlook at the start of the  day and leave it open till late night. However I don't spend my life sitting at my PC so the machine goes to sleep  several (perhaps 4 to 10) times through the day. I don't use a VPN so that should not be an issue. Antivirus is Avast. I will try sidelining Avast for a short period to see if that changes things- the problem in diagnosing is that the delays I complain of some times show up; other times not.

      Yes, cancelling the account and re- coupling does set things right but I can't spend my life doing that just to check if there is an inbound e- mail jammed somewhere.

      I will try to see if Avast is the issue. However by the time I have sidelined it the transmission/reception may have taken place anyway. The big  frustration is the variability of the issue.

      Funny, but everything works for my gmail account on my phone and tablet. I just wish new outlook had not been forced on us.

      Phil

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