Forum Discussion
New Outlook for Windows forgetting mail account settings
Hello everyone.
I encountered the same problem and found a solution for it.
cekaon wrote earlier that the profile is located in the C:\Users\<user>\AppData\Local\Microsoft\Olk directory. I noticed that the application does not create the UserSettings.json file at all. This was due to the fact that the user name contained characters other than A-Z and 0-9.
I renamed the profile (so that it did not contain any extraneous characters, including a space), after which the new Outlook began to save settings and account data. I do not know if it is possible to leave a link to the instructions here, so I will simply say that I changed the C:\Users\<user> path in the registry (regedit) and renamed the user through the account manager (netplwiz). More detailed information can be found on the Internet.
I hope the information will be useful to someone.
this solution solves the problem indeed. Removing the 'special' character from my profile name and renaming the user folder resulted that now the UserSettings.json is created and every setting is saved. It's a shame, that an app like this can't handle UTF-8 characters in 2024...
Thank you very much for the solution!
This needs to be fixed before you force swedish people to migrate from Mail to outlook
