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NRobert88's avatar
NRobert88
Copper Contributor
Mar 07, 2024

New Outlook for Windows forgetting mail account settings

Hi,   I have serious problems with the new Outlook Windows app. Until the start of this month I had the problem, that on each start after entering my mail account password I had to go through the '...
  • yoh2010's avatar
    Oct 10, 2024

    Hello everyone.

     

    I encountered the same problem and found a solution for it.

     

    cekaon wrote earlier that the profile is located in the C:\Users\<user>\AppData\Local\Microsoft\Olk directory. I noticed that the application does not create the UserSettings.json file at all. This was due to the fact that the user name contained characters other than A-Z and 0-9.

     

    I renamed the profile (so that it did not contain any extraneous characters, including a space), after which the new Outlook began to save settings and account data. I do not know if it is possible to leave a link to the instructions here, so I will simply say that I changed the C:\Users\<user> path in the registry (regedit) and renamed the user through the account manager (netplwiz). More detailed information can be found on the Internet.

     

    I hope the information will be useful to someone.

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