Forum Discussion
New Outlook for Windows forgetting mail account settings
Hello everyone.
I encountered the same problem and found a solution for it.
cekaon wrote earlier that the profile is located in the C:\Users\<user>\AppData\Local\Microsoft\Olk directory. I noticed that the application does not create the UserSettings.json file at all. This was due to the fact that the user name contained characters other than A-Z and 0-9.
I renamed the profile (so that it did not contain any extraneous characters, including a space), after which the new Outlook began to save settings and account data. I do not know if it is possible to leave a link to the instructions here, so I will simply say that I changed the C:\Users\<user> path in the registry (regedit) and renamed the user through the account manager (netplwiz). More detailed information can be found on the Internet.
I hope the information will be useful to someone.
- In case it helps, I had a similar issue and fixed it:
- deleting the account creating the issue in the UserSettings.json file
- reentering credentials through the New Outlook
It seems that the UserSettings.json is rewritten properly after that and solved my issue.
Hope it helps.
