Forum Discussion
New gmail-specific issue with snoozing emails in the microsoft outlook desktop app
I posted this in a gmail forum a while back and didn't get a response, so hoping i'll have more luck here!
I have been using Microsoft Outlook for some time as my mail client on my macbook. I have come to rely heavily on the Snooze function in the app, which worked fine with my gmail account until sometime in April
Now, whenever a "snoozed" message comes back at the specified time, it appears in my inbox for a short time and then disappears from outlook. If i log in to the gmail webapp, i can find the messages under a new "snoozed" label (note that this is distinct from the "snoozed" box at the top right under Inbox), so I guess they are getting moved there. Oddly this label does not show up in Outlook with all the others I have, so now I have to open a browser to access these.
This seems like more of a gmail behavior change issue, but any ideas on how to solve would be appreciated. I do not have the issue with the other accounts i have set up in outlook (they are both microsoft exchange accounts).
Thank you!
Same issue for me. I just noticed it when I snoozed an email from a family member and realized it hadnt reappeared that evening as I scheduled. Thanks to this thread and the one on Google I found it in the new snoozed folder on Gmail. But neigther MS or Google seems to have any response for this new behavior that is problematic. aknodt
Interesting. When any of my email disappear Gmail folders are of no help as they are not there either. Whatever Outlook does to them it overrides Gmail, at least for me.
I really thought this glitch would be fixed by now given all the updates, but apparently it's not: 1) affecting many; 2) most don't use the snooze; or 3) MS just isn't that concerned to look into it.
I've tried other email client options, but Outlook just has (most) of the features I find work best.
dagrev It was the first I became aware of it when it was clearly something memorable that I deliberately snoozed in Outlook to 6 pm the same day. I have always prefered outlook on my desktop for the features and flexibility but use gmail on my iPhone. Luckily for me someone had found the new Snooze folder problem in Gmail and so I looked at my Gmail online and sure enough there was both the normal Gmail snoozed folder just below Starred one but way down in all my other 45 folders (Labels in Gmail) was that second one that I certainly never set up under Labels. Once I found that folder there were a lot more emails from about the past 4 months mainly, luckily none important.
Something had obviously changed but no idea what and obviously MS and Google not weighing in unfortunately
David
aknodt I don't have an answer, but am having the same/similar problem. I snooze an email and at times it just vanishes. Not every email, just some and it seems random. Not in deleted, junk, snoozed, and no where in gmail to be found. How can an email just disappear and leave no trace? This is a Gmail problem or Microsoft for Mac problem. It's kind of a big deal when something important just leaves the solar system.
Nothing I've found does what Outlook does, so changing isn't a real option thus far.
dagrev Yes, I'm having the same issue too. Any resolution here?
hellohihello Not that I know of. However, I have been hesitant to snooze anything important for fear it will vanish. I need to try it with some emails that don't matter, but I'm not optimistic.
