Forum Discussion

Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Oct 10, 2023

My Templates in New Outlook and Web Explained

Hughes818  As of October 10, 2023, Microsoft rolled out a new update to New Outlook and Web versions. The new update fixed the disappearing act of My Templates Icon and entries for most users. The M...
outlook for windows
Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Oct 14, 2023

Benhunts / LTI_IT 

 

See the revised original post. I added the Known Issue section. 

 

Benhunts, in your case, you need to contact Microsoft Support. 

 

/Teresa

JustJack52's avatar
JustJack52
Copper Contributor
Nov 15, 2023

Teresa_Cyrus Why do you say this is a "known issue"? A "known issue" will normally have an active Service Health advisory, or, some sort of bug report. Are you going by what a Microsoft engineer told you for an open case? I've experienced multiple issues with "My Templates" in an enterprirse environment over the last year and had to open cases for each one. They only properly acknolwedged & fixed one issue - and that was with My Templates no longer being accessible in Shared Mailboxes.  They JUST got that fix rolled out (see EX682081). Every other case either "magically" fixed itself eventually, or, in the case of the add-in being availble & the saved templates disappearing - the users were just out of luck & had to recreate them all from scratch. Additionally, for my users having issues with My Templates today - they're accessible just fine through the Outlook desktop app - but not Outlook on the web. Its an admin managed add-in, so there isn't anything we administrators can really do. Its always a Microsoft issue that they need to identify & fix. 

Resources