Forum Discussion
My Outlook for Mac HTML email reply quoted body blank, only headers show
I've been using Legacy Outlook for Mac for years without issues, but since Wednesday afternoon (June 17, CET) something broke after the latest update rolled out.
When I reply to any HTML email, the quoted original message is completely blank. Only the From, Date, To and Subject headers show up — the actual email body is gone. It makes it impossible to have a proper email thread because the recipient can't see the conversation history.
This started right after Version 16.110 (Build 26061317) was released on June 16, 2026. The release notes only mention "Quality and performance improvements" for Outlook, so whatever changed in this build seems to have broken HTML reply quoting as an unintended side effect.
My setup:
- MacBook Air M5, macOS
- (Legacy Outlook for Mac
- Exchange on-premises account (EWS), domain login
What I'm experiencing:
- Replying in HTML mode → quoted body is completely blank, only headers show
- Switching to plain text → body comes back but with massive blank line gaps throughout (not professional to send)
- Outlook Web (OWA) → works perfectly fine
What I've already tried:
- Cleared app data (Document Cache + Experimental Features) — no fix
- Cleared Outlook cache manually — no fix
- Toggled composing settings — no fix
- Checked settings in Preferences → Email → Composing — everything looks correct
I've also tested Apple Mail as an alternative but it breaks embedded signature images (CID images show as placeholders), and it doesn't support Teams meeting integration — so going back to Legacy Outlook is really the only option for my daily work.
Outlook Web App OWA is my current workaround but it's not sustainable long term. I really hope this can be looked at as a regression fix in the next update. Has anyone else experienced this since the June 16 build?
Does anyone has this issue as well?
24 Replies
- Preterist1Brass Contributor
Yes, the same problem showed up on both of my Macs right after I ran the latest updates to Office 365 (June 18, 2026).
- PLK_1138Copper Contributor
Same issue. Just updated today because all my 365 apps were taking forever to launch. The update fixed that but broke Reply functionality as described above.
- PersianGhostCopper Contributor
Same here.
- Laura_2026Tin Contributor
I have been having this issue since June 18th.
- cgrimCopper Contributor
Yes also seeing this same issue.
- David_LCopper Contributor
Me too! I read on the Microsoft website that the issue was officially noted on June 17, but there's no indication of any progress or resolution. Super frustrating.
- AnonymousNot applicable
Same problem here - started after an update that I did today.