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EricFogg's avatar
EricFogg
Copper Contributor
Jun 03, 2022

My emails going to clients junk mail folders

Hello,

 

I've been using Outlook for about 5 years now with our Office365 business account and within the last 5 weeks or so almost all of my emails to clients/potential clients are going stright to their junk mail folders which is causing issues with clients feeling like they aren't being serviced or cummunicated to.  Is there anything I can do on my end to help my emails NOT get flagged by clients email programs as potential spam/junk???  Not sure why this has become an issue all of a sudden.

1 Reply

  • Ash_Gardiner's avatar
    Ash_Gardiner
    Iron Contributor
    Jun 06, 2022

    Hi EricFogg, 

     

    Take a look at the DNS records for your custom domain and at a minimum make sure you have an SPF record configured as per this link. https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/set-up-spf-in-office-365-to-help-prevent-spoofing?view=o365-worldwide.

     

    Thanks, Ash

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