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Microsoft Outlook, Mobile App, Contacts
Where does Contacts pull the list of 10 Contacts displayed in the Outlook mobile app when clicking on the magnifying glass? I have an Android user reporting 10 random contacts, but then when cli...
I spoke to Microsoft Support, thru the mobile app.
They report that the 10 contacts that initially display when you do a search are the last contacts you have sent messages to.
In my case, it is restricted to the 10 contacts I have sent messages from, from my device, across all the accounts I send from.
Related to Syncing Contacts: You have to ensure that contacts are set to sync in both places: in Settings / Accounts, and in the Outlook Settings.
For my Android user: I discovered the reason the mobile app wasn't syncing their contacts was that they had their contacts organized into subfolders, and the Microsoft Mobile App doesn't recognize subfolders at this time. However, the Microsoft Tech Support recommended using UserVoice to request/increase vote on this type of request.
FWIW, We also found out that the Microsoft Outlook Mobile app does not support group contacts. So, if you have a local group contact list (not a mailing list), it will not sync to your mobile device.
Dawn Sprouse I'm moving this question to the Outlook space, where you're more likely to get an answer for Outlook questions in the future. Thanks!