Forum Discussion
Microsoft Outlook (classic) search suddenly not working
Hi, many users in my company experienced same issue today, when trying to search anything/any word but get no results and same symptom (We're having trouble fetching results from the server). The application version is 16.0.19328.20244
I tried switching to 3 different internet providers still not fix
Repair outlook still not fix
Update office application still not fix
The problem is we found 4 users get this issue, so I think it is not indexing issue. Please share if anyone have a resolution or experience this currently. Thank you.
4 Replies
Hi! Any new solution for this? I'm experiencing similar issues - search results on Outlook 2021 on Windows 11 completely inconsistent (0 results, partial results for any search I try). I've done pretty much any recommendation I could find online - from rebuilding index to tweaking registry, and including the one on this post. Nothing works.
If no one picks up this question here, you might be better served by posting this question in the Outlook Q&A Forum:
https://learn.microsoft.com/en-us/answers/tags/778/office-outlook
This presents your question to a much larger audience and gets you access to the Outlook Subject Matter Support Specialist who monitor that forum.
I'm looking for the entry point to post a new issue with OUTlook Win 10 and cannot find it. Please provide the URL. Why does MS make finding soutions so dificult.? I don't understand.
hi herylupi Pl check below workarounds options one after one.
- Disable Server-Assisted Search (temporary workaround)
- File → Options → Search
- Uncheck “Improve search speed by limiting the number of results shown”
- Restart Outlook
- Try web / New Outlook
- Use Outlook Web (OWA) or New Outlook – search usually works there
- Check M365 Service Health
- Look for issues under:
- Exchange Online
- Microsoft 365 Search
- Rebuild Index (if needed)
- Control Panel → Indexing Options → Advanced → Rebuild
- Switch Outlook to use Windows Index (Registry)
HKCU\Software\Microsoft\Office\16.0\Outlook\Search
DWORD: DisableServerAssistedSearch = 1
