Forum Discussion

Copper Contributor

Jan 04, 2023

Microsoft Outlook - Online Status not showing

Hello, I am having trouble with my Outlook client not displaying the online status of individuals in the 'TO' and 'CC' sections. This was previously working for me, but it has recently stopped funct...

outlook for windows

ll4mat

Brass Contributor

Nov 10, 2023

SajeshNair

You might give that one a try using the Microsoft Support and Recovery Assistant (SaRA): https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64

Otherwhise i guess you (or your admin) should create a Microsoft Support request in Teams-Admin center like mentioned in that article.

Also there are some known Issues mentioned there.
Quote:

Outlook currently shows Status unknown for federated (external) Teams contacts.
In the 32-bit version of Outlook, the presence status icons related to "Out of Office" aren't currently displayed.
When a user sets up automatic Out of Office replies in Outlook, the presence status icon in Outlook doesn't match Teams. Others see the presence status of this user as Away or Offline in Outlook, but as Out of Office in Teams.

SajeshNair

Copper Contributor

Nov 14, 2023

ll4mat Thanks for the suggestions.

So, I gave the Microsoft Support and Recovery Assistant a spin. It dropped some hints about checking Registry values and making sure the tlb file is in the right place. I dove into those details, double-checking everything.

Then, in a last-ditch effort, I ditched the 32-bit Office and went for the 64-bit version, thinking it would be the magic fix. Turns out, not so much – the issue is still hanging around.

Interesting thing is my coworkers do not have such an issue. We all use the same software and the updates are controlled by the administrator.