Forum Discussion
Microsoft Exchange server error "User is authenticated but not connected."
Today, since morning, I cannot access the Microsoft 365 Outlook emails ion my Android Phone or on EM Client on my Surface Pro7. The message I get is this:
[IMAP] Known Microsoft Exchange server error "User is authenticated but not connected." has been encountered on IMAP connection. This issue is temporary and should be automatically resolved by the server. If not, please contact your mail provider.
However, on Outlook client I can read the emails.
Did any IMAP setting changed today or is Outlook server with problems?
Thank you for your feedback and help.
Antonio
AntonioC7 Dear Antonio. I have spent the last 4 hours online with MSFT support.
The first guy who covered the call was clueless, trying to follow a script,.. a bad version of Chat Gpt ...
I then asked to be moved to his supervisor, who was clearly a lot more technical and knowledgeable, but could not offer me a reason as to why hotmail/outlook account emails do not function today apart from suggesting that it could also have something to do with eM Client backend servers. (although I did mention to him multiple times that all of my other accounts ie_gmails, other pro accounts, etc...) did work perfectly in eM client at the moment.
The only thing that this supervisor suggested to me that perhaps could make sense or offer a solution to our problems, was to move from an IMAP settings (which I currently have for my hotmail in eM Client) to an EXCHANGE SERVER settings (which I believe are different settings altogether).
Although I have had three diff conversations with the support team at eM Client today (and every time, it was the same answer, ie, it is MSFT servers f8ck-up and not their fault) I will take it back to them tomorrow suggesting what MSFT mentioned.
TBF
Oli
PS: here the link I found about the exchange set up: https://www.emclient.com/em-with-microsoft-exchange
also as for me , my outlook app is working correctly on my android (ie i'm getting all my incoming HOTMAIL emails) however I m using the MSFT Outlook mobile app for that.
15 Replies
Back to normal. All working again 🙂
- has anyone been able to contact Microsoft help ? I ve tried the 1-800 number listed as tel. support but it brings us back to the online contact/support Microsoft website.
- this is the answer that I got so far from MSFT support:
"I just want to set an expectation, O. We are from Windows and we mainly support Mail Application and if you are using an Outlook Application, we can refer you to Office Support. In case you are using another Mail application other than the Microsoft Applications mentioned, we would suggest contacting their respective support. "The point is that I set EMClient IMAP as indicated by Microsoft, both in gmail in Android and EM CLient in Windows11. In both cases the IMAP does not work (can send emails without problems).
This means that the config indicated by Microsoft does not work:
For Microsoft 365 Outlook
Server: outlook.office365.com
Port: 993
Encryption: SSL/TLS
- Same here.
- same here. Since Feb 22nd , the only way I got to check my hotmail address incoming emails is via Outlook online. My eM client server does not let incoming emails through, and I get the exact message that AntonioC7 is getting.
- I have the same problem today with eM Client. I can send and receive email via Mail for Windows, but not via IMAP using eM Client.
Please advise
