Forum Discussion
Mail & Calendar Apps Will Be Replaced with New Outlook for Windows December 2024
Original Publish Date: June 2023 | MC650424 Revised Date: August 30, 2023, based on Microsoft's Updated Message See text in red font.
Microsoft's revised announcement states that the Mail and C...
Since October 2023, I have had problems with the New Outlook. I hope my saga might help others in a similar situation.
I have had problem after problem with the New Outlook trial program: a dropped email account which couldn’t be added back, calendars in the Old Outlook which were not there in the New Outlook, sign-on error messages, etc.
On May 15, 2024, through an Outlook Help live chat session, I was told that the use of my Earthlink.net email/username (as my primary alias) tied my account to POP/SMTP. I was told this protocol is not supported in the New Outlook yet. I found supporting information about this in the Microsoft article on “Getting started with the new Outlook for Windows” quoted below.
Important: Most accounts are supported in New Outlook. This includes Microsoft accounts such as Outlook.com or Hotmail.com account, work or school accounts assigned to you by your organization’s admin, third-party accounts such as Gmail, Yahoo!, iCloud and other third-party accounts connecting through IMAP.
Finally on May 24, 2024, in another look at the New Outlook, I got a message which stated that to add my outlook.com email account:
…you must have an outlook.com or Hotmail email address set as Primary alias. You can do so in your Microsoft account.
I made the change, and now my Outlook.com account email/username is my primary alias. I have been able add that email to the new Outlook. My Email and Calendar apps seem to be working in both the Old and the New Outlook modes.
I have had problem after problem with the New Outlook trial program: a dropped email account which couldn’t be added back, calendars in the Old Outlook which were not there in the New Outlook, sign-on error messages, etc.
On May 15, 2024, through an Outlook Help live chat session, I was told that the use of my Earthlink.net email/username (as my primary alias) tied my account to POP/SMTP. I was told this protocol is not supported in the New Outlook yet. I found supporting information about this in the Microsoft article on “Getting started with the new Outlook for Windows” quoted below.
Important: Most accounts are supported in New Outlook. This includes Microsoft accounts such as Outlook.com or Hotmail.com account, work or school accounts assigned to you by your organization’s admin, third-party accounts such as Gmail, Yahoo!, iCloud and other third-party accounts connecting through IMAP.
Finally on May 24, 2024, in another look at the New Outlook, I got a message which stated that to add my outlook.com email account:
…you must have an outlook.com or Hotmail email address set as Primary alias. You can do so in your Microsoft account.
I made the change, and now my Outlook.com account email/username is my primary alias. I have been able add that email to the new Outlook. My Email and Calendar apps seem to be working in both the Old and the New Outlook modes.