Forum Discussion
Locked out of Hotmail Account - Urgently Need Help to Recover - Please help!
Hi, I have lost access to my Hotmail account in October last year.
Since October last year, I have been trying to recover my account but to no avail. I keep submitting the the request form over and over again without any progress.
I keep getting an email that says "We recently received a request to recover your Microsoft account a****@hotmail.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership."
Please, I can't keep getting this automated response all the time.
For your kind information:
1. I created this account a long time ago in the late 90s - maybe between 1996 to 1999, I really cant remember because it was so long ago.
2. The account has been my primary account since then until October 2023 when i lost access due to key-in the wrong password due to a lapse in memory & judgement.
3. The problem during the initial recover is further compounded due to me not having access to the following:
a. Phone number in use during the Hotmail account registration/creation
b. alternate email in use during Hotmail registration/creation
I don't have access to these anymore.
4. As I mentioned earlier, the online account recovery request process is really not helping me at all. When filling the form, apart from my birthdate and email, there are other information i cannot remember as it has been a very very very long time since I created this account.
5. The only thing i can do prove that this Hotmail account was actively used as my primary account is probably quote a list of emails received and sent out:
a. The last email received is 16 October 2023; timestamped at 8:52 PM
b. The last email sent out is date 13 October 2023; time stamped 5:10 PM
I really need some help with this. Microsoft's automated process is not helping - it's swiftly shutting me down in my process to secure my access to my Hotmail account.
Please, I really help as this account is linked to some key services and social platforms.
Please, somebody, please tell me how I can get some proper support beyond the automated process.
Any help will be greatly appreciated.
Thank you.
Angela
- Angela_LeeCopper ContributorFinally! After so many persistent tries, I have managed to get access to my hotmail account.
I guess the diffrence was being able to include my skype sign details - I completely forgot I had a skype account where a majority of my friends were still using their live:xxx address/name.
I had to reach out to many of my friends to see if they had me on skype and some common contact list. It Paid off!
Thank you Microsoft Outlook Team!- Busterpuyahi98Copper ContributorIm having so much trouble rn with my email such a headache
- AmathanioCopper ContributorWhere did you need to enter your Skype credentials? I have the same problem.