Forum Discussion
Issues Opening Excel and Word Files in New Outlook but Works Fine in Old Outlook
I’ve encountered an issue while trying to open both Excel and Word files directly from the new Outlook interface. The files are stored on SharePoint/OneDrive and attached to emails. When I attempt to open them using the new Outlook, I receive the following error message:
"Microsoft Excel/Word cannot access the file... The file name or path does not exist. The file is being used by another program. The workbook/document you are trying to save has the same name as a currently open file."
However, when I switch back to the old Outlook, I can open these files without any issues. The problem seems specific to the new version of Outlook.
Has anyone else encountered this issue or have any suggestions for resolving it? Any help would be appreciated!
2 Replies
- natem395Copper Contributor
No changes were made, and new outlook is able to open documents again this morning for all users. Will update this post if it happens again.
- MatthewW2485Copper ContributorI am getting the same error. Outlook online opens the files just fine. Downloading the attachments allows to me to open.