How to Recall an Email in Outlook

Recall depends on the mailbox type, not the Dell or Windows version. It is available when you and every recipient use Microsoft 365 work or school accounts in the same organization and the message has not been opened. Personal Outlook.com, Hotmail, or Gmail accounts cannot recall a delivered message.

In new Outlook: open Sent Items, double-click the message so it opens separately, choose Recall Message on the ribbon, and confirm. In classic Outlook: open Sent Items, double-click the message, then choose Message > Actions > Recall This Message. With the simplified ribbon, use the three-dot menu > Actions. Choose either delete unread copies or delete and replace. You should receive a Message Recall Report showing whether it succeeded, is pending, or failed.

If the recall command is missing, your account or organization does not support it. Send a corrected follow-up immediately and ask the recipient to disregard the first message. For future personal-account messages, enable Undo send, but that only delays sending briefly; it cannot retrieve delivered mail.