Forum Discussion
How do I know email received in Group has been replied to?
I have an Office 365 Group, info@mycompany.com, so people outside company can email (enquiries) to. Let's say multiple sales people in the company are members of this group and receive these emai...
The best practice would be to use a shared mailbox, where you actually have access to the Sent items, among all the other functionalities missing from a Group mailbox...
VasilMichev I just tested shared mailbox, looks like you can reply to email as yourself or the shared mailbox address. If you want the reply appear in the sent items, you have to reply as shared mailbox, correct? Is it possible to reply as yourself and it appears in the sent items of the shared mailbox?
It doesn't matter who you reply as, messages will be stored in Sent Items. This is a change that was introduced a while back: https://techcommunity.microsoft.com/t5/exchange-team-blog/want-more-control-over-sent-items-when-using-shared-mailboxes/ba-p/611106
VasilMichev It only stores in sent items if you send as shared mailbox or on behalf of it. I'm wondering if it's possible to reply as yourself (e.g. sam@mycompany.com) and it stores it in the sent items of the shared mailbox.
