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natjas's avatar
natjas
Copper Contributor
May 18, 2022

Hotmail unable to connect to apple mail (2 step identification)

Hi, 

 

My hotmail account won't connect anymore to my apple mail on my MAC. Believe this is a hotmail issue and not an apple issue. I have tried to delete the account in apple mail and re-install but that won't work and the error keeps popping up. I use the 2 step hotmail verification and expect this to be the cause as when I try to add my hotmail account to the apple mail it won't even get to the 2 step authentication and just mention " unable to verify the account or password. The password is correct as I have used it to log in online. Please any help would be appreciated. 

  • Adin_Calkic's avatar
    Adin_Calkic
    Steel Contributor

    Hi natjas ,

     

    can you share with us what macOS version you have? Older versions do not support modern authentication - that might be the case.

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