Hello,I'm using the latest Outlook 365. Emails coming to a group that I'm a member is not coming to my inbox.I want to use my inbox for all emails and I don't want to use groups.Send all group conversations and events to members’ inboxes is checked.What can I do?Best regards

VasilMichev I am experiencing the same issue. I unchecked the "Send copies of group conversations and events to group members’ inboxes." option in the Office 365 group, saved, re-checked the option, and saved again but the messages still only appear in the group inbox. I checked the Junk folder in my mailbox and the messages are not there. There are no rules in Outlook or Exchange and the message trace shows it was received by the group but there is no indication it was also forwarded to the member inboxes (I'm currently the only member until I get this working and add other staff). What can I try next?

LacyKO ermanu I've been battling the "messages sent to group do not come into sender's inbox' since changing our Finance DL to a Group a few months ago - stumbled upon the solution, thought I'd leave it here if it still helps anyone: 1) Log into OWA (http://www.office.com > Outlook)2) Click the Settings gear in the upper right3) Click on 'View all Outlook Settings at bottom right4) In Settings, select Mail, then Groups - select 'Send me a copy of email I send to a group' I tested this immediately after enabling, no luck, then again the next day and it works as described. Make sure you're following the group in question.

Steve1115 thanks for the tip, but alas it doesn't work for me 😞 I was wondering if they were progressively migrating away from this functionality given that the future seems to be in Teams.

sprivera we are experiencing the same issue and unchecking and checking again is not resolving it. Is there anything else we can do to resolve this issue? Or do I need to put a ticket in?

LacyKO We are experiencing the same issue intermittently for some groups and consistently for other groups.

Group emails not coming to my inbox | Microsoft Community Hub

29 Replies

Ellen McComish
Copper Contributor
Sep 18, 2019
ermanu I'm having the same problem. I've tried everything today to get a group showing in my inbox but to no avail!

Glad I'm not the only one!
- Steve1115
  Copper Contributor
  Sep 24, 2019
  Ellen McComish
  
  It seems that the emails originated by you will not show up in your own inbox. If you add another member to the group. Have them send out a test email. It works this way for me.
  - Ellen McComish
    Copper Contributor
    Sep 24, 2019
    Steve1115 thanks for the tip, but alas it doesn't work for me 😞 I was wondering if they were progressively migrating away from this functionality given that the future seems to be in Teams.
VasilMichev
MVP
Apr 09, 2019
As long as you are "subscribed" to the Group, they should be hitting your Inbox. Do you maybe have any rules in place that might be affecting those messages? Have you checked your "other" inbox and Junk folder? If none of the above applies, I'd suggest running a message trace: https://docs.microsoft.com/en-us/office365/securitycompliance/message-trace-scc
- Teqnkka
  Copper Contributor
  Nov 12, 2019
  VasilMichev is there anything else you suggest?
- sprivera
  Copper Contributor
  May 23, 2019
  VasilMichev I am experiencing the same issue. I unchecked the "Send copies of group conversations and events to group members’ inboxes." option in the Office 365 group, saved, re-checked the option, and saved again but the messages still only appear in the group inbox. I checked the Junk folder in my mailbox and the messages are not there. There are no rules in Outlook or Exchange and the message trace shows it was received by the group but there is no indication it was also forwarded to the member inboxes (I'm currently the only member until I get this working and add other staff). What can I try next?
  - Bill Haskins
    Copper Contributor
    Jul 01, 2020
    sprivera I had the same issue with a DL I converted to a Group, but set it up with 'do not send messages to user's inbox' (thought it meant Team messages). I ended up editing the group in Exchange Admin - in General select 'Subscribe new members', then remove / re-add each team member. Worked immediately.
- ermanu
  Copper Contributor
  Apr 09, 2019
  VasilMichev I've unchecked follow in inbox and checked it again.
  Now there is no problem. I'm following it.
  Best regards

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Group emails not coming to my inbox

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