Forum Discussion
Group emails not coming to my inbox
As long as you are "subscribed" to the Group, they should be hitting your Inbox. Do you maybe have any rules in place that might be affecting those messages? Have you checked your "other" inbox and Junk folder? If none of the above applies, I'd suggest running a message trace: https://docs.microsoft.com/en-us/office365/securitycompliance/message-trace-scc
- VasilMichev is there anything else you suggest?
VasilMichev I am experiencing the same issue. I unchecked the "Send copies of group conversations and events to group members’ inboxes." option in the Office 365 group, saved, re-checked the option, and saved again but the messages still only appear in the group inbox. I checked the Junk folder in my mailbox and the messages are not there. There are no rules in Outlook or Exchange and the message trace shows it was received by the group but there is no indication it was also forwarded to the member inboxes (I'm currently the only member until I get this working and add other staff). What can I try next?
sprivera I had the same issue with a DL I converted to a Group, but set it up with 'do not send messages to user's inbox' (thought it meant Team messages). I ended up editing the group in Exchange Admin - in General select 'Subscribe new members', then remove / re-add each team member. Worked immediately.
Bill Haskins- Thanks for this info you posted a year ago... solved the problem that I was working on for hours!
sprivera we are experiencing the same issue and unchecking and checking again is not resolving it. Is there anything else we can do to resolve this issue? Or do I need to put a ticket in?
ermanu I've been battling the "messages sent to group do not come into sender's inbox' since changing our Finance DL to a Group a few months ago - stumbled upon the solution, thought I'd leave it here if it still helps anyone:
1) Log into OWA (http://www.office.com > Outlook)
2) Click the Settings gear in the upper right
3) Click on 'View all Outlook Settings at bottom right
4) In Settings, select Mail, then Groups - select 'Send me a copy of email I send to a group'
I tested this immediately after enabling, no luck, then again the next day and it works as described. Make sure you're following the group in question.
VasilMichev I've unchecked follow in inbox and checked it again.
Now there is no problem. I'm following it.
Best regards
