Forum Discussion
Favorites shared folders not displaying related shared account
Update: This is a known issue and has been fixed in Client Version 20260108025 (New Outlook > Settings > General > About Outlook > Client Version). The fix is now being deployed to production and is currently at 30% saturation, will hopefully be fully deployed by the end of this week. Hope this helps.
I have a user experiencing the same. I found the same thing reported within the last day or so in 2 other forums so far:
https://learn.microsoft.com/en-us/answers/questions/5694540/outlook-favourite-name-missing
https://www.reddit.com/r/Outlook/comments/1icvmsj/all_my_inboxes_are_named_inbox_on_the_folder_pane/
I don't see any Service Health or other type of acknowledged issue from Microsoft so far, but I am opening a ticket with Microsoft for our user, so fingers crossed.
As a side note - I do still see the account name next to the Inbox folder in my favorites, but I am on "Targeted Release" aka Preview Channel for New Outlook; so that might be why my experience is different.