Forum Discussion
Favorites shared folders not displaying related shared account
Update: This is a known issue and has been fixed in Client Version 20260108025 (New Outlook > Settings > General > About Outlook > Client Version). The fix is now being deployed to production and is currently at 30% saturation, will hopefully be fully deployed by the end of this week. Hope this helps.
When testing with a staff member I support within our organisation; I found that Outlook Classic displayed the 'shared' items account names / email address for the end user, same with Outlook OWA (web), but Outlook New (app) didn't (calling them all e.g. Inbox). May be a workaround for now if this also works in your environment; until a fix/change is rolled out by MS.
I wasn't able to reproduce the issue on another device to test possible fixes though.