Forum Discussion
Excessive Spam, Junk Mail from "geeksquad" email address?
Not sure how it’s getting through the block and tech support seems more interested as to if it’s doing it just on my phone or through webmail. I have sent screenshots of everything. First they tell me it’s a mobile issue then they tell me I have to contact Microsoft support which is who I was originally talking to and they sent me to mobile support. It’s getting old but hopefully the issue has resolved itself
Wendy
I tried that a few months ago but I will try it again. I kind of gave up on this until others have been replying they have the same issue. I just took it as just more junk mail and ignored it. Lately I have gone through and been unsubscribing for all the legit emails I get from signing up for things. But the junk keeps coming.
When you say you need to log into the microsoft account and block it from there, do you mean https://outlook.live.com or https://account.microsoft.com/services/microsoft365
The answer why you keep getting emails from geeksquad in your inbox after adding the previous email address to the junk list is simple.
Note the email has an address like:
j1374gg5PvYF <email address removed for privacy reasons> not the letters j1374gg5PvYF that is part of the spammer email address.
so after blocking that email address the next email will be something like:
f1424gk6UbUT <email address removed for privacy reasons> and whala you got another spam in your inbox.
Hi all, I recommend a great article:
https://www.microsoft.com/security/blog/2021/05/06/business-email-compromise-how-microsoft-is-combating-this-costly-threat/
- I get the same. Awoke to 14 in my inbox with sender hidden so it can’t be blocked really
- Thanks for your comment. I am getting the same basic twenty junk e-mails, over and over again, for the last month, most of them from the geek squad email address, which is "hidden". [some common email senders or address lines are Verizon, T-Mobile, Public Records, American Airlines, Male Elongator, Silver Singles, Home Depot, McAfee, etc.) These are mostly coming from that geek squad address. Sometimes they are caught, sometimes not. It goes in waves. Some days, most will be caught, some days most will not and some days it's in between. Tough to make sense of it. Anyway, good luck with your own issues.
HazelMoates Not sure what your exact problem is. Is it things you mark as junk are not going to junk or you are getting junk emails still? If emails you marked as junk are still getting through I really don't know what the fix is since they never really addressed it with a legit fix. One day Bestbuy email just stopped coming to my inbox and going to junk like they are supposed to do after I marked them as junk and blocked.
If it is just any kind of junk mail still coming to your inbox, sadly there really isn't an effective way to fix that. You can up the security to a higher blocking but then it will only allow emails on your contact list. I suppose you could create an email just to communicate with people on your contact list and another for everything else. But even emails that I have never used except for one thing still get junk.
What really concerns me is that sometimes I will get emails for someone else with a similar email address. It makes me concerned for security since what happens if they get mine for password resets, or other things that might allow them to access my account.i took the advice to use outlook.com instead of the outlook app (which i prefer), which has helped *some*. the junk comes in waves. some are caught, some not. all are caught, all are not. most are caught, few are not. weird and i feel helpless.
- Same here. It’s ridiculous
Mine are back heavily this past week as well. They aren't even going to my junk folder any longer. They are going straight to my inbox.
I know these are 100% illegitimate because they are going to 3 different email addresses that I have, and I've only ever used 1 for anything BestBuy related.
I really wish Microsoft will fix this soon. It's getting irritating.
Now I am getting lots of emails that have no sender email address. Sender appears as *bye bye fat*, or [a few emojis] Public Records [Emjois]. Help!
thank you. Hopefully this gets more attention. I have sent the emails to the phish/junk notification emails but that seems to do no good.
mine slowed down and actually went away for a while. It is now back with a vengeance. I was told to sign into my email on the website, block emails from there. It helps. So annoying
wendy
See that this thread started and ended a while ago, but this is happening to me, with the mailto:email address removed for privacy reasons address sending a few dozen emails per day. I have blocked the sender, but that doesn't seem to matter.
Advice, please!
Scott Landry
They were not on the safe senders list. Plus, I would think marking them as junk mail and putting them on the blocked list would remove them from the safe senders list if they were there. If not then that is something they need to fix because adding them to one should remove them from the other.
But whatever it was Microsoft finally fixed it since I have not seen a single email from that group in a few months. And from the lack of replies I am guessing it was fixed for the others. So it was definitely something that was being allowed (unintentionally) by Microsoft. It could have been some hack or glitch. I keep my system updated with the Windows 10 Defender and an anti malware/spyware, antivirus that is Windows Defender compatible. It is on 24/7. I also use the software to block untrusted sites.
If it was just me having the problem I would say it was something on my side but since others have the problem it had to be something bigger. Most people probably never bother to come here to ask about things like that.- Scott Landry
Microsoft
This was only raised to my awareness yesterday. Realizing it's very old thread, but nevertheless, this might help others:
Check your safe senders list and make sure this address is not added to the list.
- Mine seem to come through on my mobile device, but if I leave them they end up disappearing. I believe it happens when it syncs to the webmail. Hopefully it has been taken care of. The mobile app people sent me back to the web people, who sent me to mobile people in the first place. So I have given up for now
Anyone still having the problem? Creating a rule would send the emails to a folder and get them out of the way but recently those emails have seemed to disappear. They are not being sent to the junk folder or that folder I set up to catch all the geeksquad emails. Did Microsoft finally crack down? It's just weird that they all disappeared.
I went from multiple emails a day from geeksquad to 0 for the week. Something changed.
