Error code 19928 Could not synchronise record

Question

I'm using Outlook for Mac (Build: 16.34.20020900) and on two mailmessages I get a sync error:

Searching for solutions I could only find a reference to Outlook for Mac 2011 and Exchange 2010; https://support.microsoft.com/en-gb/help/2556352/changekey-is-required-for-this-operation-error-message-in-outlook-for

Any ideas?

keav405 · Answer

Richard van DijkWere you able to resolve your Issue, as i am experiencing the same thing. However there are no fixes for Outlook for MAC Version 16 anywhere.&nbsp;

richard van dijk · Answer

Keav405Unfortunately this problem isn't resolved and still persists. An fresh install of outlook hasn't made any difference either.

dstarkey · Answer

Add me to the list of people having this problem. Just cropped up here in the last couple of days.I'm guessing none of you have found a fix yet?

mdenic · Answer

Richard van Dijk&nbsp;I have the same problem... and this is going on for a couple of months...

richard van dijk · Answer

Unfortunately I haven't found a solution yet; I was hoping to find one in this community.

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Error code 19928 Could not synchronise record

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