Forum Discussion
Error - "One of more of your apps are out of date" - Unclear how to resolve.
A user with an Android phone (Samsung A20) has encountered an error with no apparent resolution.
The Outlook app is up to date. I've reinstalled it twice, from the Play Store.
She has the Office 365 app installed and it is up to date and has no problems. There are maybe 3-4 other apps with pending updates but unrelated to Microsoft.
The OS is up to date, Android 11.
I've not attempted a factory reset yet. I was hoping to understand and resolve this more directly.
I have only found one other reference to this error, but no conclusion given:
Unable to log into Outlook app for Android - Microsoft Community
Has anyone else encountered this error?
Any suggestions/solutions?
Thanks.
- I just had the same issue with Outlook and Teams (Galaxy S24 Ultra if it makes any difference). To me, clearing storage for both Apps + Microsoft 365 and logging in again fixed the issue.
Settings -> Apps -> [Microsoft 365 (Office) / Outlook / Teams] -> Storage -> Clear Data. - Having exhausted all other alternatives, (uninstalling, reinstalling Outlook, Teams, Intune Portal etc.; clearing cache and data;) I uninstalled then reinstalled MS authenticator and have now got Outlook and Teams working.....now to reinstall the other MS apps and get my authenticator settings back for the other accounts it managed.
- Thanks Tin, this worked for me as well. I updated these ms apps:
- onedrive
- ms authenticator TinTokyo thank you, that was spot on!
I was also trying to uninstall and installing it again but then I found Authentication app was not updated and my issue was resolved after updating it.
So I will suggest to check all the Microsoft apps when getting this error
I've tried the clearing of App data like the other users where it seems to work and I've managed to get access back to Office 365 however the error of "apps out of date" still shows on Outlook and teams even after these steps.
It looks like there might be some kind of authentication error also when signing in if it linked to the Microsoft Auth.
Had exactly the same problem. Outlook kept asking to sign in, 4 times a day. Onedrive kept throwing up the error you report and 365 did the same. All of this on a Samsung note 10. No clearing cache or restoring of account worked. Same error about updated apps. It turns out my Microsoft authenticator app needed updating. Having done that , I could set up my accounts again on both 365 and outlook. Annoying.
- With me it happened because I had MS authenticator on an old device. I had just switched to a new phone. Although I had it set up on the new phone too, I had to remove the app altogether from the new phone and then it allowed me to login with my work account in Teams and Office365.
Upgrade Microsoft Authenticator! unbelievable but it helps!
